Shipping

Shipping

We do our best to ensure timely processing of orders, however please allow 1-2 weeks from the time of purchase to shipping.

As we are a small business we can only work as quickly as our hands allow; due to the custom, and handmade nature of many of our products this takes time. We'd far rather you wait a bit longer and receive a quality piece opposed to rushing something out that we aren't happy with. We appreciate your understanding with this.

* Keep in mind that many of our items are made to order which can also add to this timeframe (estimated timelines are listed with applicable items).

* At this time we do not accept Rush Orders, please be mindful of timelines when placing your order.

Tracking

We recommend choosing a shipping option that provides tracking, this is the best way to ensure the safe delivery of your item(s). If the customer chooses not to attach tracking to their order there is unfortunately nothing Selkie Cove can do if the order is lost or damaged in transit as there's no "backup" to provide the shipping company, or oversight on delivery times.

* All of our adoptable sculpted/painted figures (Beasties of the Cove) automatically ship with tracking. This is our way of supporting your new magical friend getting home safe and sound.

 

Tarriffs & Duty(s)

Selkie Cove is not responsible for any Tariffs or Duty enforced by border authorities, these amounts must be paid by the customer. If the customer refuses delivery due to these costs Selkie Cove is not responsible for re-shipping or refunding the cost of: the product, the shipping, the aforementioned Tariffs and/or Duty(s).

  • Itty bitty print / Additional details:

    • The Selkie Cove critter figure giveaway runs: April 24th-27th, 2025 (entry deadline Sunday April 27th by 12pm).
    • Giveaway open to all attendees at the Calgary fan expo 2025 who meet all other entry requirements.
    • Adventurer must be 18+ years of age in order to enter, with legal guardians welcome to enter on behalf of their wee ones (please keep in mind that Selkie Coves critter figures are not toys and may have small pieces that pose a choking hazard).
    • Appropriate Identification must be provided, and match the details given at time of entry in order to claim prize.
    • Winner will be chosen by random draw and announced via Selkie Cove's social media and direct contact on April 27th, before show close at 5pm.
    • Pick up or delivery to be determined based on what works best for our winner.
    • Only one entry per person, with a maximum of 2 entries per household.
    • Entrant must gain access to the critter figure giveaway via magical QR code, located at the Selkie Cove booth in artist alley, during applicable giveaway window: April 24-27th, 2025 (alternatives available for those who prefer paper and pen).
    • Entrant must follow Selkie Cove on social media in at least one place, which must be noted on their draw submission form, complete with which platform they've followed Selkie Cove on and what their username is. This is so we can confirm all entry requirements have been met at time of draw. If entrant does not utilize social media they are welcome to subscribe to the Selkie Cover email newsletter. If entrant is not subscribed or following Selkie Cove at the time of draw another name will be drawn and confirmed, if the same thing happens we will move on to a third name and so on.
    • Entry into the Selkie Cove critter figure giveaway is voluntary and does not require purchase. The critter figure available as a prize has been thoughtfully chosen by Selkie Cove and cannot be exchanged for another critter/item, or returned for refund/store credit.

    Best of luck!!